RCS Business Messaging
Use RCS Business Messaging to connect with your customers and deliver vibrant, engaging experiences straight to their message inbox. With your brand’s name, logo, sender profile and clickable URL previews, your messages look sharp and inviting on both Apple and Android devices. It’s as simple as SMS - but even more powerful.
Contact sales
Choose between three types of RCS Business messages
Basic
160-character messages with URL preview, verified sender with customized sender profile and read receipts. Costs are comparable to SMS.
Single
Messages with almost unlimited text (3,072 characters), link previews, verified sender and read receipts. Although the cost per message is slightly higher than SMS, Single RCS messages can be a cost-effective alternative for businesses that frequently send long messages.
Conversational (Coming soon)
Two-way messaging with live and interactive elements including maps, carousels and replies. Ideal for chatbots and direct conversions. Charged per 24-hour session.
Wow your customers
with RCS
Instant brand recognition
Customize your sender profile with eye-catching touches – add your logo, brand colors, company info and more to stand out in every inbox.
Verified senders
With RCS, you get a protected Sender ID, which means that only verified senders can use them. This is great for security and lets your customers know that you’re the real deal.
Instant link previews
Show clickable URL previews right inside your messages for a smoother experience and a boost in click-throughs.
Smarter insights
Go beyond the standard delivery reports of SMS – RCS also offers read receipts which means that you can analyze the open rates of every campaign.
Get your message through every time
Automatic switch to SMS
With an automatic switch to SMS, you get the best of both worlds: All the advanced features of RCS, plus the rock-solid reliability of SMS.
If your recipient isn’t on an RCS-compatible device or their network doesn’t support RCS, your message automatically switches to SMS. That way, your message still gets through – even if the full RCS experience isn’t available.
Frequently asked questions about
RCS Business Messaging
Simply contact sales and they will help you get started.
You only need to do the technical integration once and then you can gradually add RCS to the countries and networks you want to send to via your RelationCity dashboard.
RCS message prices vary depending on message type, operator and market. At RelationCity, we keep our prices simple and transparent, and you are welcome to contact us for more information.
While coverage of consumer RCS is improving, current coverage of RCS Business Messaging is limited to certain markets and countries - other factors such as network and device types also affect whether or not it is supported.
If the recipient's device does not support RCS or if they are on a network without RCS support, the message will automatically switch to a regular SMS. This ensures that the message is still delivered. When using rich media functionalities, it may be necessary to define what the fall-back message should look like.
RCS is an upgrade to interactive and engaging communication and can also be referred to as SMS 2.0 as it follows many of the same principles as SMS technology. For businesses, a combination of SMS and RCS ensures the greatest possible reach. SMS technology will therefore remain relevant for many years to come.
Consumer RCS is intended for person-to-person communication via RCS-compatible messaging apps, while RCS Business Messaging is designed for businesses that want to send live, interactive messages to customers.
Yes, RCS messages are sent over the internet (Wi-Fi or mobile data). If the recipient's device or network doesn't support RCS, the message will fall-back to SMS.
While RCS offers a similar experience to WhatsApp and Messenger, it does not require a separate app download. It works natively in the user's default messaging app.
Stand out with RCS messaging
Give your customers an extraordinary experience with RCS. Our experts are ready on live chat to help you get started.
